FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
Anywhere in the US
How long does shipping take?
Priority Mail 3-5 days from item being processed. Please allow up to 5 days for processing.
Shipping Policy Page
How do I track my order?
When your order is shipped, you can track the status and progress in the email that is automatically sent.
If you don't get one contact us.
Do you offer free shipping?
We offer free shipping on order over $100.
Returns
How do I return an item?
To start a return, you can contact us atwildhausnb@gmail.com. Please note that returns will need to be sent to the following address: 26515 Natural Bridge Caverns Rd. San Antonio, Texas 78266
How long does it take to process my return?
3-5 days from receiving the item back.
Can I exchange for a different item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
General
How do I determine the right size for my child?
Use our size charts and tips.
If you don't see the correct chart, contact us.
What payment methods do you accept?
All major credit cards, debit cards, Apple Pay, Google Pay, & Meta Pay.